The return of goods within 14 days (right of withdrawal)
You have a cool-down period of 14 days to return a purchased product, starting from the day you received the item. You don't need to tell us why. After reporting, you have 14 days to physically return the titem. It can only be returned un-used, and when possibile, in the original packaging. The shipmentcosts for the return need to be payed by you. After receiving the product, we will credit the entire amount of your initial payment.
The easyist way to report the use of the right of withdrawal is to send us an email ( firstname.lastname@example.org ). We shall send shipmentinstructions and (if needed) advise you about the cheapest shipment solution. You can also use the Standard Form for Withdrawal (see below).
Standard Form for Withdrawal
(Complete this form and return it only when you want to revoke the agreement)
* To: [Entrepreneur’s name]
[Entrepreneur’s geographic address]
[Entrepreneur’s fax number, if available]
[Entrepreneur’s email address or electronic address]
* I/We hereby inform you that I/we wish to revoke our agreement on the sale of the following products: [specification of the product]*
the delivery of the following digital content [specification of the digital content]*
the performance of the following service [specification of the service]*
* Ordered on*/received on* [date of ordering the services or receiving products]*
* [Consumer’s name]
* [Consumer’s address]
* [Consumer’s signature] (only when this form is submitted on paper)
*) Delete and/or complete where appropriate.